after-sales service

Each safe ships with a backup key + factory override protocol—contact support with your oder number, we’ll walk you through it safely.

The gun safe features an indicator light in the middle: a green light indicates sufficient battery power, while a red light signals that the battery needs to be replaced. If the battery is too low to unlock the door, you can connect a 5V-2A power adapter using a Type-C USB cable to open the door (please note that using the Type-C USB cable will not charge the battery, and you will need to replace the battery afterward) or you can use the backup key to unlock it.

Lock mechanisms, boltwork, and door seals—normal wear included. Cosmetic dents from shipping? We’ll send touch‑up kits or coordinate freight.

Yes—just keep it upright, re‑anchor at the new spot.

Open a Ticket​ and we’ll add it here to help the next safe owner.